Visitors find out which documents they need before they queue, so counters spend time on service instead of explanations.
“जन्म प्रमाण पत्र के लिए कौन से कागज़ चाहिए?”
“What documents do I need for a birth certificate?”
अस्पताल की डिस्चार्ज पर्ची और माता-पिता दोनों का पहचान पत्र। काउंटर 4, सोमवार से शनिवार।
The hospital discharge slip and both parents’ ID. Counter 4, Monday to Saturday.
Example answer, in Hindi
Read the use case
Where to pay, what to bring and what a notice means, in the citizen’s language.
“என் சொத்து வரியை எங்கே செலுத்துவது?”
“Where do I pay my property tax?”
கவுண்டர் 2 இல், அல்லது நுழைவாயில் அருகே உள்ள கட்டண கியோஸ்கில். கடந்த ஆண்டு ரசீது எண்ணைக் கொண்டு வாருங்கள்.
Counter 2, or at the payment kiosk by the entrance. Bring last year’s receipt number.
Example answer, in Tamil
Read the use case
Forms, fees and timelines for record copies, explained without legal jargon.
“জমির রেকর্ডের কপি কীভাবে পাব?”
“How do I get a copy of my land record?”
ডেস্ক ৩-এ ফর্ম LR-1 পূরণ করুন। কপি সাধারণত প্রায় ৭ কর্মদিবসে তৈরি হয়।
Fill in form LR-1 at desk 3. The copy is usually ready in about 7 working days.
Example answer, in Bengali
Read the use case
Scheme steps, seed lists and subsidy paperwork for farmers who visit on market day.
“बीज पर सब्सिडी कैसे मिलेगी?”
“How do I get the seed subsidy?”
डेस्क 2 पर अपने भूमि रिकॉर्ड और बैंक पासबुक के साथ पंजीकरण कराएँ। पात्र बीजों की सूची कियोस्क पर है।
Register at desk 2 with your land record and bank passbook. The list of eligible seeds is on the kiosk.
Example answer, in Hindi
Read the use case
Citizens ask how to apply for or renew documents.
“আমার রেশন কার্ড কিভাবে নবীকরণ করব?”
How do I renew my ration card?
পুরনো কার্ড আর পরিচয়পত্র নিয়ে ৪ নম্বর কাউন্টারে যান, ফর্ম R-2।
Bring the old card and ID to counter 4, form R-2.
Example answer, in Bengali
Read the use case
Visitors find the right office and documents in Arabic.
“أين مكتب تجديد الهوية؟”
Where is the ID renewal office?
الطابق الأول، الغرفة 12، مع بطاقة هويتك القديمة وصورة شخصية.
First floor, room 12, with your old ID and a photo.
Example answer, in Arabic
Read the use case
Visitors check opening hours and requirements.
“Jam berapa kantor pajak buka?”
What time does the tax office open?
Pukul 08.00 sampai 15.00, Senin sampai Jumat.
08:00 to 15:00, Monday to Friday.
Example answer, in Bahasa Indonesia
Read the use case
Customers learn how to pay bills and report faults.
“Ninawezaje kulipa bili ya maji?”
How can I pay the water bill?
Hapa kwenye kioski, kwa pesa za simu, au kwenye dirisha namba 2.
At this kiosk, by mobile money, or at counter 2.
Example answer, in Swahili
Read the use case
Visitors speak instead of typing and hear the answer read aloud.
“Where do I get the pension form?”
Counter 6. The kiosk reads the answer aloud and can print the form address.
Example answer
Read the use case
With tools connected, the kiosk issues a queue token after the visitor confirms.
“I need a token for the passport counter.”
Token P-42, about 20 minutes. Confirm to print it.
Example answer
Read the use case
Platforms, connections and fares from the timetable synced each morning, even when the station network is down.
“अगली ट्रेन किस प्लेटफ़ॉर्म से जाएगी?”
“Which platform does the next train leave from?”
आज के सिंक किए गए टाइमटेबल के अनुसार 14:20 पर प्लेटफ़ॉर्म 5 से। देर से हुए बदलावों के लिए बोर्ड देखें।
Platform 5 at 14:20, from today’s synced timetable. Check the board for late changes.
Example answer, in Hindi
Read the use case
Routes, bays and ticket types, spoken instead of read from a crowded board.
“¿Qué autobús va al hospital central?”
“Which bus goes to the central hospital?”
La ruta 12, desde el andén C, cada 15 minutos hasta las 22:00.
Route 12 from bay C, every 15 minutes until 22:00.
Example answer, in Spanish
Read the use case
Travellers find services, transfers and rules in their own language, the moment they land.
“أين أجد مكتب صرف العملات؟”
“Where can I find the currency exchange desk?”
في صالة الوصول، المستوى 0، بجوار البوابة B. مفتوح على مدار 24 ساعة.
Arrivals hall, level 0, next to gate B. Open 24 hours.
Example answer, in Arabic
Read the use case
Which department, which day and what to bring, so patients reach the right room the first time.
“आँखों के डॉक्टर कब बैठते हैं?”
“When does the eye doctor see patients?”
आँखों की ओपीडी सोमवार, बुधवार और शुक्रवार को सुबह 9:00 से दोपहर 1:00 तक, कमरा 214 में। पहले काउंटर 1 पर पंजीकरण कराएँ।
Eye OPD runs Monday, Wednesday and Friday, 9:00 to 13:00, room 214. Register at counter 1 first.
Example answer, in Hindi
Read the use case
Directions and the clinic’s own preparation instructions, read out for visitors who can’t read the signs.
“Nifanye nini kabla ya kipimo cha damu?”
“What should I do before my blood test?”
Kwa kipimo cha kufunga, usile kwa saa 8 hadi 10. Maji ni sawa. Leta karatasi yako ya maabara chumba namba 3.
For a fasting test, don’t eat for 8 to 10 hours. Water is fine. Bring your lab slip to room 3.
Example answer, in Swahili
Read the use case
Public health kiosks answer where to get help.
“Onde fica a farmácia mais próxima?”
Where is the nearest pharmacy?
A 200 m em frente, aberta até às 22:00.
200 m ahead, open until 22:00.
Example answer, in Portuguese
Read the use case
Account opening, forms and charges explained in the customer’s language, without sharing details with a server.
“சேமிப்பு கணக்கு திறக்க என்ன வேண்டும்?”
“What do I need to open a savings account?”
அடையாளச் சான்று, முகவரிச் சான்று மற்றும் ஒரு புகைப்படம். குறைந்தபட்ச இருப்புத் தொகை கிளையின் கட்டண அட்டையில் உள்ளது.
ID proof, address proof and one photo. The minimum balance is on the branch rate card.
Example answer, in Tamil
Read the use case
Rates, delivery times and customs forms for parcels, answered before the visitor reaches the counter.
“বিদেশে পার্সেল পাঠাতে কত সময় লাগে?”
“How long does a parcel take to go abroad?”
সাধারণ এয়ারমেইলে সাধারণত ৭ থেকে ১৪ দিন। দ্রুত বিকল্প ২ নম্বর কাউন্টারে আছে।
Usually 7 to 14 days by standard airmail. Faster options are at counter 2.
Example answer, in Bengali
Read the use case
Stories behind each stop, in the visitor’s language, from your own guide texts.
“¿Cuál es la historia de esta puerta?”
“What is the history of this gate?”
Se construyó en el siglo XVII como la entrada principal de la ciudad. El recorrido continúa en la parada 6.
It was built in the 1600s as the main city entrance. The tour continues at stop 6.
Example answer, in Spanish
Read the use case
Timings, queues and facilities for large crowds, where mobile networks are often overloaded.
“दर्शन का समय क्या है?”
“What are the darshan timings?”
सुबह 6:00 से 12:00 और शाम 4:00 से 9:00। जूता स्टैंड गेट 2 पर है।
Morning 6:00 to 12:00 and evening 16:00 to 21:00. The shoe stand is at gate 2.
Example answer, in Hindi
Read the use case
Directions, transport and opening hours for visitors who don’t speak the local language.
“ما هي أفضل طريقة للوصول إلى السوق القديم؟”
“What is the best way to reach the old market?”
خذ الحافلة الصغيرة من الموقف 3، حوالي 15 دقيقة، أو امشِ 1.2 كم على طريق النهر.
Take the shuttle from stop 3, about 15 minutes, or walk 1.2 km along the river path.
Example answer, in Arabic
Read the use case
Guest questions at any hour, in the guest’s language, without waiting for the front desk.
“¿A qué hora es el desayuno?”
“What time is breakfast?”
De 6:30 a 10:30 en el restaurante del jardín, planta baja.
6:30 to 10:30 in the garden restaurant, ground floor.
Example answer, in Spanish
Read the use case
Shops, offers and facilities by voice, with directions from the kiosk’s own position.
“Duka la viatu liko wapi?”
“Where is the shoe shop?”
Ghorofa ya 1, upande wa mashariki, karibu na eneo la chakula.
Level 1, east wing, next to the food court.
Example answer, in Swahili
Read the use case
Timetables, offices and fees for students and parents, in the languages your campus speaks.
“நூலகம் எப்போது திறக்கும்?”
“When does the library open?”
வார நாட்களில் காலை 8:00 முதல் இரவு 8:00 வரை, சனிக்கிழமைகளில் காலை 9:00 முதல் மாலை 5:00 வரை.
8:00 to 20:00 on weekdays, and 9:00 to 17:00 on Saturdays.
Example answer, in Tamil
Read the use case