Drivers and field engineers spend the day on highways, in basements and at remote sites. RageEdge puts an assistant trained on your procedures, controllers and route rules on their rugged devices, and it keeps working out of range.
A field engineer resets a controller using steps from your own manuals, then logs the job.
13 use cases, grouped by where the work happens. Each one has its own page.
Drivers ask about delivery rules, vehicle checks and paperwork by voice while on the road.
“Can I leave this parcel with a neighbour?”
Only if the customer allowed it. This one is marked signature required, so bring it back to the depot.
Example answerDaily checks guided step by step, logged on the device.
“Start my morning vehicle check.”
Step 1 of 8: tyres. Check tread and pressure on all four, then tap done.
Example answerCouriers handle a failed delivery the right way, from your delivery policy.
“Customer’s not home and there’s no safe place.”
Leave a card, mark the stop as attempted and bring the parcel back. The next attempt is booked for tomorrow.
Example answerDrivers ask in Portuguese, or any language you train it on.
“Posso deixar a encomenda na portaria?”
“Can I leave the parcel at the front desk?”
Sim. Este cliente autorizou a entrega na portaria.
Yes. This customer allowed delivery to the front desk.
Example answer, in PortugueseDrivers ask in their own language about routes and rules.
“Ninawezaje kulipa ushuru wa barabara?”
How can I pay the road toll?
Kwenye kituo cha ushuru, kwa pesa za simu au kadi.
At the toll plaza by mobile money or card.
Example answer, in SwahiliWith tools connected, the delivery is logged offline and synced later.
“Mark order 5521 as delivered.”
Saved with photo and time. It will sync when you’re back online.
Example answerPickers ask where an item is and what comes next, hands busy and eyes on the shelf.
“Where’s SKU 88213?”
Aisle 14, bay 3, level 2. Pick 6, then go to aisle 15.
Example answerLoaders check temperature rules before a load leaves the dock.
“The reefer reads 9°C. Can I load?”
No. This load needs 2 to 8°C. Hold it, record the reading and call the shift lead.
Example answerShipping staff check which documents a shipment needs, from your trade compliance guide.
“Which documents do I need for this export?”
A commercial invoice, a packing list and the export declaration. The certificate of origin is already in the shipment folder.
Example answerEngineers ask for reset steps, part numbers and fault codes at the site, with no signal needed.
“Part number for the CTRL-500 fan?”
FAN-500-12. Two are in your van stock, per this morning’s sync.
Example answerEngineers ask for the right procedure before they start work.
“Permit needed for work at height here?”
Yes. Site B12 needs a work-at-height permit and a second person on site.
Example answerEngineers check who signs off a job and what must be recorded before they leave.
“Who signs off the job at this site?”
The site contact named on the work order. Get their signature on the device before you leave.
Example answerA wrong answer goes back to the operations team in one tap, and the fix reaches every device.
“This step is wrong for the new model.”
Thanks. Reported to the operations team with the model number. It will sync when you’re back online.
Example answerBasements, rural routes and remote sites don’t stop the assistant.
Compressed for the memory and chips in rugged phones and handhelds.
Jobs and reports wait on the device and send when there’s signal.
The same three steps run behind every RageEdge assistant, whatever the industry.
Manuals, catalogues, SOPs, tickets and images, trained on your premises, in your cloud or in ours.
How training worksSigned, staged updates reach every device on the schedule you set, with one-click rollback.
Update controlsA wrong answer is one tap away from the right team. They fix the data, and the next version fixes it everywhere.
See the full loopYes. Questions and answers can be spoken and heard, on the device, which suits driving and gloved hands.
They wait on the device and send on their own when it’s back in range.
Yes. Each device group can get its own data and update policy.
Pick one team and one use case. We’ll have it running on your own devices in weeks.
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